BIG DOG RETAIL SALES: Big Dog Fitness Factory is family owned and operated.We strive to bring our customers quality services for all there weight lifting and fitness equipment needs. Customer service is our #1 priority. We go to great lengths to assure your experiance with us is care free.We purchase from many sources.We inspect each piece and spend countless hours negotiating with our suppliers to bring the best to you. It is for that reason our inventory is constintly changing and we never know what we may have from week to week.Most times we only have 1 of each item you see on our website and for these reasons we will show you below how we can continue to improve our inventory and your customer expieriance with us.
BIG DOG SERVICE: We use only certified service techs highly trained with all the leading brands and servicing fortune 500 companies.Certified in Life Fitness,Freemotion,Star Trac,Cybex and the list goes on.
BIG DOG ASSEMBLY: OUR ASSEMBLY DEPARTMENT WILL ASSEMBLE ONE PIECE OR MULTIPLE PIECES WITH YEARS OF EXPERIANCE WITH ALL MAJOR BRANDS.
30 DAY LIMITED WARRANTY ON ALL STRENGTH & HOME GYM ASSEMBLY.If a piece comes loose or stops working do to our assembly we will come out and fix it at no charge to you.
BIG DOG MOVING & RELOCATING : IF IT IS MOVING ONE PIECE OR A WHOLE GYM OUR EXPERIANCE MOVERS ONLY MOVE CARDIO & STRENGTH EQUIPMENT SO REST ASSURE YOUR EQUIPMENT WILL BE HANDLED CORRECTLY. DON'T SPEND THOUSAND FOR EXPENSIVE EQUIPMENT THEN CALL A HOUSEHOLD MOVER WHO IS UNTRAINED TO DISASSEMBLE AND REASSEMBLING OF YOUR EQUIPMENT. CALL THE PRO'S AT BIG DOG FITNESS FACTORY.
RECIEVE COUPONS***SALES UPDATES***WEEKLY NEWLETTER***JOIN OUR EMAIL CLUB TODAY
JOIN OUR EXCLUSIVE EMAIL CLUB BY USING OUR CONTACT FORM ABOVE. PUT "EXCLUSIVE" IN THE SUBJECT LINE TO RECIEVE SPECIAL DISCOUNTS AND UPCOMING SALE DATES BEFORE THE PUBLIC.
BUY BACK PROGRAM: We will buy back your equipment after 60 days of purchasing it for 40% of your purchase price.Just bring your reciept and the the equipment in the same condition as we sold it to you for and take advantage of the buy back policy.
WISH LIST: Here is a program our customers love and continuisly ask for. It ia called our "wish list" program. If we don't have what your looking for go to our contact page and email us a list of equipment you are looking for. we get request to purchase equipment daily and put a priority on our wish list clients.There is no obligation to you to purchase the equipment at all but we wouldmlove to help you find what you are looking for.
POLICIES & PAYMENT PROGRAMS
PAYMENT OPTIONS: We accept Cash,Paypal or Electronic Invoicing up to $1,500.00,6 MONTHS 0% FINANCING CHARGE FOR 6 MONTHS THROUGH PAYPALS "BILL ME LATER PROGRAM"
PURCHASING & HOLDING EQUIPMENT: Most of our equipment we only have one of so to make it fair for everyone we can not hold any pieces of equipment until it is paid for in full. After you pay for the equipment you purchased we can hold up to 7 days for you to pick it up. After the 7 rd day there will be a $10.00 per day per piece storage charge.
REMOVAL: IF EQUIPMENT IS NOT REMOVED IN 30 DAYS YOU WILL BE REFUNDED MINUS A 20% RESTOCKING FEE.
RETURN POLICY: ALL SALES ARE FINAL.
ALL OF THESE POLICIES AND PROCEDURES WERE CREATED FOR YOU,TO MAKE YOUR EXPERIANCE WITH US BETTER.
PLEASE CONTACT US @ 214-966-4075 WITH ANY QUESTIONS.WE ARE AVAILABLE 7 DAYS A WEEK.